File a complaint/query

I want to make a complaint/query

Para presentar una queja basta con que rellenes nuestro formulario o nos envíes una carta firmada (modelo de ejemplo), indicando:

  • Tus datos personales, el DNI / NIF / CIF/ NIE o pasaporte, un teléfono de contacto y un domicilio a efectos de notificaciones.
  • Breve explicación de tu problema, así como de las gestiones que hayas hecho ante la Administración para intentar solucionarlo.
  • Conviene que acompañes la documentación que tengas, en relación con tu problema.

Si te surjen dudas sobre si el problema que tienes puede ser admitido como queja, plantéanos tu consulta bien a través de este formulario o a través de nuestra Oficina de Atención Ciudadana (teléfono gratuito 900 21 09 70; correo electrónico consultas_sindic@gva.es).

Te recordamos que la tramitación de tu queja no suspende la ejecución de las resoluciones administrativas o judiciales ni tampoco interrumpe los plazos legales para recurrir contra ellos.

Those messages which contain offensive, racist, xenophobic expressions for human dignity, those with statements in support of violence or illegal activities, and those which go against the principles of the democratic coexistence, will be automatically removed from any formalities to follow.

Ways to make a complaint/query

With digital signature
Without digital signature

You can also submit your complaint without digital signature by filling in the complaint form in this web. Those users without digital signature will be able to know the status of their complaint.

Those user who do not have either the Electronic Spanish Idefilentification Card (DNI-e) or the Digital Certificate issued by the Generalitat Valenciana (ACCV) may look up the status of their complaint by dialling free-phone number

900 21 09 70
Before filing a complaint
  
     
Recuerde adjuntar los escritos dirigidos a la Administración.

I accept the personal data protection policy

In accordance with the principles of transparency and publicity, we provide citizens with access to the suggestions and recommendations issued by the Síndic de Greuges. Our decisions are published in a 7-day period after being delivered. They are published in the same language in which the citizen has addressed this Institution.

In accordance with the provided in the Ley Orgánica 15/1999, 13 de diciembre, de Protección de Datos de Carácter General, we have omitted the information related to the personal data in all our decisions.

Seu Electrònica

In this section you may find, in chronological order, suggestions and recommendations issued by the Síndic de Greuges and accepted by the Administration.

If you may have any doubt about if the problem can be admitted as a complaint

Please make us a
query

Make a query

Citizen’s
Advice Office through our (free telephone number)

900 21 09 70

Make a complaint menu