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- The Vila d’Olocau accepts the Ombudsman’s recommendation to improve the municipal waste collection service and agrees to review those rates forwarded to those living in protected rural land
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The Vila d’Olocau accepts the Ombudsman’s recommendation to improve the municipal waste collection service and agrees to review those rates forwarded to those living in protected rural land29-11-2011
The Mayor of Vila d’Olocau, Antonio Wardrobe, has addressed the Ombudsman to explicitly accept Cholbi’s recommendation concerning municipal waste collection service.
The Regional Ombudsman took part in this case once he received complaints from several neighbours whose houses where placed in the affected area of the Natural Park La Calderona.
According to complainants, collection and transport of solid waste rates are being forwarded, and they claimed that
there is neither containers nor waste collection service at any time, so as one of them states
the garbage I generate, I take it to my habitual residence. It seems that the closest container is more than 2 kilometres from the houses. In addition, neighbours complained that after filing
several review appeals that are not yet solved, the council keeps on dispatching enforced recovery surcharge and fee receipts.
As a result of the Ombudsman’s case investigation, Cholbi recommended the Council to place containers closer to those affected houses. Regarding the rates already submitted, he requested whether to revoke the settlement issued in waste rates to those owners who have to move more than 300 metres around to get to the closest container or reduce the amount when appropriate. According to the Ombudsman,
garbing collection service is not being provided effectively to those people. Finally, Cholbi reminded the Council of its obligation to answer citizens’ request in good time and in an appropriate manner.